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Frequently Asked Questions - Direct Deposit

How do I register for direct deposit?

You may register for Direct Deposit after you login with your NY.GOV ID.

  • Click on Unemployment Benefits (File a Claim / Certify) on the left side of the page.
  • Click on Payment and Tax Witholding Options.
  • Click on Direct Deposit.

The Direct Deposit system is available:

  • Monday through Friday, 7:30 am until midnight
  • Saturday and Sunday, all day

You may also register from the "Confirmation Page" when you file a new claim or claim your weekly benefits.

When you register for Direct Deposit you must enter your:

  • Bank Routing Number
  • Checking Account Number

Copy these numbers from one of your checks. To help you find the numbers you need, view a picture of a sample check (pdf - opens in a new window).

Do not use a checking account deposit slip for your bank's routing number or your account number. Those slips may include numbers that do not apply to Direct Deposit.

If your banking institution has recently merged, your Bank Routing Number and your Checking Account Number may have changed. Contact them first to obtain the new bank routing and account numbers.

Once you register for Direct Deposit and your banking information has been verified, you do not need to re-register. You re-register ONLY when your banking information changes.


How do I cancel or change my Direct Deposit information?

You must login with your NY.GOV ID and click on Unemployment Benefits to cancel or change your direct deposit information. The Direct Deposit system is available:

  • Monday through Friday, 7:30 am until midnight
  • Saturday and Sunday, all day

You also can access the Direct Deposit system from the "Confirmation Page" when you file a new claim or claim your UI weekly benefits.

Your "Confirmation Page" will include information about Direct Deposit each week you claim your weekly benefits, even if you did not choose the Direct Deposit option. You always have the option to choose Direct Deposit or stop Direct Deposit. You can update your Direct Deposit information there, if you have changed banking institutions.

Direct Deposit remains in effect on the UI records until you notify the Labor Department to cancel it. This means Direct Deposit remains active on your claim if you:

  • Return to work for a period of time
  • Become unemployed again
  • Reopen the same UI claim
  • File a new claim

Benefits paid on a reopened claim will go into the checking account on record, unless you cancel or change the account information.


How long does it take for Direct Deposit to take effect?

After we receive your account numbers, it takes about five business days to set up Direct Deposit and send UI benefits electronically to your checking account.

This applies whether you are:

  • Registering for direct deposit or
  • Changing your existing account information

If you already have a Direct Payment Card, we transfer your weekly benefits to that account during this time. Once you establish Direct Deposit, you should see UI benefits deposited to your checking account within three business days after you claim your weekly benefits.

You should verify receipt of UI benefits with your banking institution before you write checks against that fund.


What benefit programs do NOT allow Direct Deposit of benefits?

Direct Deposit is not an option for:

  • Trade Readjustment Allowances (TRA)

However, if you registered for Direct Deposit while you were receiving regular UI, it will continue while you collect under this program.


I just filed a new claim; when will I receive my first payment?

If everything is in order on your claim, you should receive your first payment about three to four weeks after you apply for benefits.


What if I think my payment is late?

You must first learn if we released your benefit payment. Then, check to see if your benefit payment was deposited into your checking account.

To find out if a payment was released:

  • Login with your NY.GOV ID and click on Unemployment Benefits
  • Click on the icon to view your payment history

You may review your payment history online from 7:30 am to midnight, Sunday through Saturday.

If the payment has been released, check with your financial institution three business days after the payment release date. That will tell you if there was a deposit in your checking account.

If there is a problem on your claim, the Telephone Claim Center (TCC) may contact you. Follow the directions they give you. Call the Telephone Claim Center after two weeks, if:

  • Your payment has not been released
  • We have not contacted you


How can I protect my Direct Deposit account and UI benefits?

Beware of Scams
If you collect UI, beware of emails or text messages that ask you to share personal information, such as your:

  • Social Security Number
  • Direct Payment Card number
  • PIN number
This is a clear sign of fraud.

Verify your Deposit
Look for the deposit of your benefits in your personal checking account. If your benefits do not appear by four business days after the payment release date, call an agent at the Telephone Claim Center. If you think someone has hacked your account information, call:

  • Your bank (for Direct Deposit) or
  • Chase Bank (if you are a Direct Payment Card user)

Reset Your PIN
For safety, reset your PIN on a regular basis or any time you think someone else knows it. Here is how you do it:

Remember -- you should never tell anyone your PIN or write your PIN down where others can see it.

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