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Direct Payment Card - Customer Service


Call the Labor Department's Unemployment Insurance Division at 1-888-209-8124 if you have questions regarding:

  • how to apply for Unemployment Insurance (UI) benefits
  • the status of your UI claim
  • a change of address

Please see the "Contact Us" page for additional Department of Labor phone numbers

Call Chase Customer Service at 1-877-221-1634 if you have questions regarding:

  • not receiving your Direct Payment Card
  • activating your Direct Payment Card
  • reporting a lost or stolen Direct Payment Card
  • information on your Direct Payment Card Account (balance inquiry, report of recent charges)
  • ATM locations near you
  • a change of address

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