Labor Seal NYS Department of Labor                          

Contact Leo Rosales Cell: 518-281-6167 Office: 518-457-5519 Email:
Statement from State Labor Commissioner M. Patricia Smith on the Situation at King Teleservices in Gloversville

Albany, NY (October 30, 2009) - Like everyone, I am concerned by the news of mass layoffs at King TeleServices in Fulton County. Governor Paterson has directed the Labor Department to act quickly to assist affected workers and their families.

Labor Department staff are attempting to contact company representatives to assess the situation, as currently it is unclear just how many workers are affected and when layoffs will actually occur.

One thing is clear, however. The Labor Department is on the ground and ready to assist these workers in any capacity. We have One-Stop Career Centers in Gloversville, Amsterdam, Cobleskill, Amsterdam and Schenectady and we encourage all workers at King TeleServices to visit them.

In situations such as this one, the company usually provides the Labor Department with names and contact information of affected workers. Labor Department staff will reach out to them, either on-site, a One-Stop Career Center, or another location to detail the services we provide. These sessions, termed Rapid Response sessions, will be occurring as soon as possible.

At the Rapid Response sessions, we will convey the message to workers that the Labor Department is here to help. We’ll provide them with information on: how to apply for Unemployment Insurance; workshops such as resume and cover letter writing at our local offices; job matching services; and training opportunities that can make their skills valuable to local employers.

One thing is also clear: we will not be providing workers with 10 job leads and sending them out on their own. We will be there for these workers every step of the way.

In the meantime, I encourage all affected workers to visit their nearest One-Stop Career Center.

Cobleskill Workforce Solutions

795 East Main Street Suite 4

Cobleskill, New York 12043


Gloversville Workforce Solutions

199 South Main Street

Gloversville, New York 12078


Amsterdam Workforce Solutions

2620 Riverfront Center

Amsterdam, New York 12010


Schenectady Job Training Agency

797 Broadway

Schenectady, New York 12305


Working Solutions One-Stop Career Center

320 N. Prospect Street

Herkimer, New York 13350


Working Solutions One-Stop Career Center

NY State Office Building - Suite 202

207 Genesee St. 2nd Floor

Utica, New York 13501