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Department of Labor

Andrew M. Cuomo, Governor Peter M. Rivera, Commissioner

Program for the Unemployed Defies the Odds: Improving Customer Service while Saving Taxpayers Money

New Feature to "UI Will Call" System Makes a Great Program Even Better

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Albany, NY (May 27, 2010) -

A few months ago at a press conference in Troy, State Labor Commissioner Colleen C. Gardner formally launched the "UI Will Call" system.  "UI Will Call" allows unemployed New Yorkers who will have a wait time of more than two minutes with the Department of Labor to elect to opt out of the call.  In turn, the system will call them back.  Today, Commissioner Gardner is pleased to announce a new feature to the "UI Will Call" system to further enhance customer service for New York's 817,000 unemployed. 

"When we first launched ‘UI Will Call,' there was still one thing it couldn't do, and that's pinpoint an exact day and time someone could receive a call back from us.  Those days are over," said Commissioner Gardner.  "As of this week, if we are unable to answer your call due to heavy call volume, not only will we call you back, but we'll do it on a day and time of your choosing.  This is customer service in state government at its very best."

On Monday, May 24, more than 240 New Yorkers took advantage of this new feature, selecting a day and time most convenient to them.  Most chose to receive calls on Tuesday.  In total, nearly 175,000 New Yorkers have taken advantage of the "UI Will Call" system since its launch in early April. 

New York was awarded $1.1 million by the federal government last year to launch this program.  "UI Will Call" will save the Labor Department more than $370,000 in phone bills a year; it has already saved $54,000.  It has also saved the unemployed precious cell phone minutes and time they could be using to look for a job.

The quickest, most convenient way for New Yorkers to file and certify for UI benefits is through the Labor Department's website.  However, if you are unemployed and need to take advantage of the "UI Will Call" service, call 1-888-209-8124.  

The Labor Department also urges New Yorkers to take advantage of other features on the Department of Labor's website, which include an unemployment insurance calculator and social networking tools.   For more information about the Department of Labor and its services for New Yorkers, please visit http://www.labor.ny.gov/.  

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