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Contact Information

Attention teachers and school employees: If you have questions about Unemployment Insurance, please go to our web page Guidance for Teachers and Other School Employees.

Employer? See our UI Employer Contact Information

To contact Telephone Claims Center (TCC) staff:

Call:

TCC toll-free at (888) 209-8124 from 8:00 am to 5:00 pm, Monday through Friday. If you live outside of NYS, call toll-free at (877) 358-5306. If you are a hearing impaired individual who is being assisted by another person, call the Telephone Claims Center at (888) 783-1370; however, if you use TTY/TDD, call a relay operator first at (800) 662-1220, and ask the operator to call the Telephone Claims Center at (888) 783-1370. The TCC is less busy on Thursday and Friday afternoons. During heavy call loads, such as after a Monday holiday, callers may hear a message that all representatives are busy with other callers and it will be necessary to call back to speak with a representative regarding your claim.

E-Mail:  

If you have a general Unemployment Insurance (UI) question or a claim specific question not addressed in our Frequently Asked Questions section, sign in with your NY.GOV ID and click on "Messages".  See Frequently Asked Questions (FAQs) and Customer Tutorials to help you get started with NY.GOV ID. 

Write:

New York State Department of Labor, P.O. Box 15130, Albany, NY 12212-5130

Fax:

(518) 485-7377. Be sure that your Social Security number appears at the top right hand corner on all pages. Save your fax confirmation sheet as we do not confirm the receipt of a fax or written correspondence.

Common Questions

Claimant FAQs

Contact Us


1-888-209-8124

To claim weekly benefits or listen to benefit payment information:

Online:

It's best to claim weekly benefits or obtain benefit payment information online with your NY.GOV ID.

Call:

Tel-Service at (888) 581-5812. If you live outside of NYS, call (888) 864-9920. Hearing impaired claimants who have Telephone Device for the Deaf (TTY/TDD) equipment can call (877) 205-3119. Service at this number will only be provided to English and Spanish language callers using TDD equipment. You may claim your weekly benefits Monday through Friday from 7:30am until midnight and from 12:01am on Saturday until midnight on Sunday. You must request payment the first week following the week you wish to initiate a claim or on Sunday at the end of the week that you are claiming. Weekly claims made on Sunday are for the week ending that day.

Claim Weekly Benefits

File Online 1-888-581-5812

For Direct Payment Card questions:

Call:

Chase Customer Service at (877) 221-1634

To request a hearing before an Administrative Law Judge:

Write:

New York State Department of Labor, P.O. Box 15131, Albany, NY 12212-5131. Your written request must be received within 30 days of the determination. Be sure that your Social Security number appears at the top right hand corner on all pages.

For information on Trade Adjustment Assistance or SEAP (Self-Employment Assistance Program):

Call:

TRA/SEAP Unit at (518) 485-1597

To report suspected unemployment insurance fraud:

You can report UI benefits fraud three ways:

Report UI Fraud
(Online Form)
  • Click the button to the right to use our Online Form
  • Call our hotline toll-free at (1-888) 598-2077. Your call can be made anonymously
  • Report by mail to:
    NYS Department of Labor
    Office of Special Investigations
    Bldg 12 - Room 576
    W. Averell Harriman Campus
    Albany, NY 12240

To report employers committing fraud, please see the Employer UI Fraud page.

For payment plan arrangements:

Call:

Collections Unit at (800) 533-6600

 

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