New York State Department of Labor

UI - Path to speak to an agent

Path to speak to an agent about your claim

• Call 1-888-209-8124 (1-877-358-5306 from outside of NYS)
• Hear: "Welcome to the New York State Department of Labor's Unemployment Insurance claim line. To continue in English, press 1. Bienvenido a la línea telefónica de Reclamos del Seguro por Desempleo del Estado de Nueva York. Para continuar en español, oprima el número dos.  (In Russian) Welcome to the New York State Department of Labor Unemployment Insurance Telephone Claims line. To continue in Russian, press 3.  (In Cantonese) Welcome to the New York State Department of Labor Unemployment Insurance Telephone Claims line. To continue in Cantonese, press 4. (In Mandarin) Welcome to the New York State Department of Labor Unemployment Insurance Telephone Claims line. To continue in Mandarin, press 5.  (In Creole) Welcome to the New York State Department of Labor Unemployment Insurance Telephone Claims line. To continue in Creole, press 6. For service in all other languages, press 7."
• Hear: "For quality assurance, your call may be monitored or recorded. Please choose one of the following selections: To enter your representative’s telephone extension number, press 1. To file a new claim or complete your claim, press 2. For contact information or to listen to quick answers about your payment options and unemployment insurance, press 3.  To ask a question about a claim that you have already filed, press 4.  To repeat your choices, press 9."  CHOOSE OPTION 4.
• Hear:  "Remember, our website provides detailed and updated information about unemployment insurance benefits. You can claim weekly benefits, check the status of your payments, print out a history of your claim, and obtain the answers to frequently asked questions about the unemployment insurance program. All this is available on our website, www.labor.state.ny.us."
• Hear:  "New York State Department of Labor is an equal opportunity employer program provider. Auxiliary aids and services are available upon request to individuals with disabilities."
• Hear:  "Before we get started, I need to collect some information. Please enter your Social Security number using your telephone keypad. If the number you entered is XXX-XX-XXXX, press 1. If no, press 2."
• Hear:  "Now, enter your four-digit PIN using your telephone keypad."

*If you are a person with a disability who is unable to access our services without the assistance of another person, you may allow another person to assist provided you are present each time the services are accessed including the entry of the PIN. You will be held accountable for the actions of your agent and may be subject to penalties including forfeiture of benefits if you are not present when your agent accesses our services.*

If caller has an active claim on file:

• Hear: "You currently have a valid claim on file. You can check your claim status by calling the TEL-SERVICE number nearest you or by going online at www.labor.state.ny.us. If you have other questions, please remain on the line and you will be given additional menu options. Please hold …"
• Hear: "To change your name, address, or phone number, press 1. If you forgot your PIN or wish to set a new one, press 2. To change the amount of Federal income tax we are withholding, press 3. For all other questions, press 4.  To end this call, please press 9."   CHOOSE OPTION 4.

• Hear: " If you would like to ask a question about a claim you have already filed or extended benefits, press 1. If you would like to file a new claim for benefits, press 2."  
• Press 1: "To change your name, address, or phone number, press 1. If you forgot your PIN or wish to set a new one, press 2. To change the amount of Federal income tax we are withholding, press 3. For all other questions, press 4. To end this call, please press 9."   CHOOSE OPTION 4.

The TELEPHONE CLAIMS CENTER is the ONLY OFFICE
that can answer your questions about your claim.

NO OTHER OFFICE can provide this information.