To protect yourself against fraud and make sure that any banking information provided by you is correct, please check that your benefits have been deposited in your personal checking account or Direct Payment Card account. If more than four (4) business days have passed since the payment release date and your benefits are not in your account, you should speak with an agent at the Telephone Claims Center. If you think your account information has been compromised, call your bank or Chase Bank (if you are a Direct Payment Card user).
As a safety measure, the Department also recommends that you reset your PIN on a regular basis or any time you think someone else knows it. You may do this by entering your SSN on the Benefits Online page, and then clicking on “Forgot PIN?” Please remember you should never tell anyone your PIN or write your PIN down where it may be viewed by others.
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