Attachment B

Reemployment Services Plan Template

(Enter Name of Region Here)


  1. Executive Overview
    Provide a 1 to 2 page Executive Summary highlighting the key components of the Reemployment Services Plan.

  2. General Workload/Customer Flow Information
    1. Define and analyze the UI population and workload and impact on customer flow. This should include the estimated total number of UI claimants to be co-enrolled in W-P and WIA.
      1. Provide a workload breakdown by local area within the region.
      2. Identify the estimated portion of the UI population anticipated to be designated as work search exempt (TLO, Union and other).
    2. Discuss the impact of fluctuation in the UI workload (cyclical/seasonal) on workflow and performance.
    3. Identify the elements of the plan requirements that represent increased customer flow.

  3. Customer Enrollment and staff-assisted services
    1. Describe how each UI claimant will be scheduled as early as possible in the claims cycle (within two weeks).
    2. Describe how UI claimants continuing to certify and remaining active will receive at least one additional staff-assisted service within 90 days of the initial enrolling service.
    3. Describe the scheduling and delivery method of staff-assisted services based on resources and customer pool. This includes one-on-one interviews and how they will be conducted (highly recommended).
    4. Describe how the above processes/services fit within the Functional Alignment (FA) plan(s) and identify any potential modifications that may need to be made to FA plan(s).

  4. Special requirements for UI claimants on Temporary Lay Off (TLO) or with union affiliation
    1. Describe how these customers will be assessed and how their work search exemption will be verified. The return-to-work date must be documented in REOS.
    2. Describe how these customers will be provided with information on the full range of available services and how the customer can access the services.
    3. If these customers continue to certify for benefits beyond the anticipated return-to-work date, describe how an additional staff-assisted service will be delivered.
    4. Describe the process for determining exceptions to providing two staff-assisted services to some of these customers. These exceptions should be limited.
    5. Describe how the above processes/services fit within the FA plan(s) and identify any potential modifications that may need to be made to FA plan(s).

  5. Services for UI claimants subject to work search requirements
    1. Describe how these customers will be provided with information on the full range of available services and how the customer can access the services.
    2. Describe the initial assessment that will be used.
    3. Describe how these customers will be advised of their work search-related responsibilities.
    4. Describe how the above processes/services fit within the FA plan(s) and identify any potential modifications that may need to be made to FA plan(s).

  6. Additional requirements for UI claimants profiled as likely to exhaust benefits or those identified with barriers to employment
    1. Describe the comprehensive assessment provided to these customers.
    2. Describe how the UI work search plan and/or IEP will be developed for these customers.
    3. Describe how the above processes/services fit within the FA plan(s) and identify any potential modifications that may need to be made to FA plan(s).

  7. Caseload Management Strategy
    1. Describe how the strategy helps support the achievement of performance outcomes.
    2. Describe how UI Claimants will be contacted for additional services. This should include how groups will be selected and the frequency, format and content of the services.
    3. Describe how the above processes/services fit within the FA plan(s) and identify any potential modifications that may need to be made to FA plan(s).

  8. Tracking and Reporting UI Issues
    1. Describe how each local area will track and report UI customers who fail to report to mandated service appointments. This would include:
      1. How UI claimants will be notified in writing to attend mandated service appointments.
      2. How attendance at mandated appointments will be tracked.
      3. How UI claimants that fail to report to mandated appointments will be rescheduled.
      4. How the UID will be notified of any failures to report or holds on benefits through REOS.
      5. How staff will identify any/all potential UI issues and report them to UID through REOS.
      6. What specific UI training is needed for staff? Also identify the name, title and location of staff requiring training.
    2. Describe how the above processes/services fit within the FA plan(s) and identify any potential modifications that may need to be made to FA plan(s).

  9. REOS System
    1. Identify staff needing REOS access by function. This should reflect an interim plan for NYSDOL staff access and a longer term plan for partner access if necessary.
    2. Identify what specific REOS training is required by staff. Training will be required prior to staff receiving access. In addition, describe how the use of REOS will be controlled and monitored to ensure that security measures are in place.
    3. Describe how the above processes/services fit within the FA plan(s) and identify any potential modifications that may need to be made to FA plan(s).

  10. Operational Changes
    1. Describe what other processes and activities will be eliminated within the region to meet the increased reemployment workload.