• Greeting; Additions to Agenda

• Data Integration Issues:
  • Common Measures
  • SWIPE Card Implementation
  • Unduplicated Customer Levels

• Workforce New York System Indicators: Implementation Plan
  1. Market Penetration (Business and Individual Customer)
  2. Business Customer Repeat Usage
  3. Total System Investment
  4. Customer Satisfaction

• One-Stop System Recertification Process

• Wrap-Up