Of those local areas currently using OSOS, some may be experiencing problems caused by conflicts between the OSOS application and other programs on the user's computer. When using OSOS, individuals should reduce the number of applications that are running simultaneously. Screen saver programs, such as Web Shots, and all animated screen saver programs are particularly troublesome. The Real Player program contains scripted language known to conflict with the DOL proxy server. These types of programs interfere with the proper operation of the OSOS application resulting in a significantly slowed response time or causing OSOS to cease functioning altogether on the user's computer.

In an effort to assist local areas with OSOS operation, NYSDOL suggests the following steps be taken:

1. To maintain continuous OSOS performance, programs such as Web Shots and Real Player should be removed or uninstalled from the computers where the OSOS application is used. The computer should then be re-booted.

2. To improve slowed response time:
   1. close other programs when using OSOS
      
   2. eliminate screen saver programs, especially the animated programs

3. To optimize performance, avoid auto downloads. An auto download occurs when an internet-based program automatically downloads, or attempts to download, updated fields into the computer's programs. Although auto downloads assure that the PC has the most current information, they are done without a specific request from the user. NYSDOL suggests:
   1. close sites which receive auto downloads before opening OSOS
      
   2. where possible, specify that the user must authorize each update before it is sent to the PC

Please address any questions concerning this Technical Advisory to: