|TO:||Chairpersons of Local Workforce Investment Boards
Chief Elected Officials
WIA Grant Recipients
WIA Fiscal Agents
WIA Local Area Contact Persons
|SUBJECT:||Monthly WIA Customer Contact File
Revision to TA #03-13: This Technical Advisory revises the information concerning the submission of data files of exiting individual customers and business/employer customers by LWIAs that do not use OSOS. The monthly WIA customer contact file is used to generate a sample of WIA customers for purposes of conducting customer satisfaction surveys mandated by WIA.
General guidelines for the customer satisfaction survey can be found in USDOL ETA Training and Employment Guidance Letter (TEGL) 6-00, Change 1.
|PURPOSE:||To provide revisions to the data elements and file format for the monthly WIA customer contact submission to NYSDOL, and to transmit a revised and expanded calendar of due dates for the monthly submissions through January 2005.|
|Background:||Since December 2003, NYSDOL has contracted with an outside entity (currently ETI of NJ) to conduct the telephone customer satisfaction survey mandated by WIA, using the sample from the WIA customer contact file. In order for the contractor to compile survey results by funding stream and service received, additional fields have been added to the WIA customer contact exiter file. In addition, the due date for transmittal of the March 2004 files to NYSDOL has been revised in order to complete the survey in a more timely manner.
Local areas should inform customers at registration that they may be included in the Customer Satisfaction sample and, if so, to expect a telephone call from NYSDOL’s contract entity.
It is critical that each customer record contains current and accurate primary and secondary telephone numbers, as well as alternate contact information (e.g., for a relative) in order to achieve the 70% response rate required by USDOL for the survey. Phone numbers should be verified at program exit.
|ACTION:||Description of Files
The monthly WIA customer contact file must include the following:
|Attachments:||Appendix A (revised from TA #03-13), Required Data Elements and File Format|